Refund policy
RETURN AND REFUND POLICY
30-DAY SATISFACTION GUARANTEE
We want you to feel confident trying Orlavia. Eligible first-time purchases made directly through OrlaviaShop.com are protected by our 30-day satisfaction guarantee.
You have 30 calendar days from the date your order is delivered to request a return.
ELIGIBILITY
To qualify for our 30-day satisfaction guarantee:
* The request must be submitted within 30 days of delivery.
* The guarantee is limited to one approved claim per customer, household, or shipping address.
* One bottle may be opened and tested, but it must contain at least 50% of the original product.
* For bundles containing two or three bottles, only one bottle may be opened. All remaining bottles must be unopened, unused, and in their original packaging.
* You must provide your order number or other proof of purchase.
Bundles and discounted products are eligible unless they are clearly marked as final sale before purchase.
HOW TO REQUEST A RETURN
To request a return, contact us at Orlaviawellness@gmail.com and include:
* Your name and order number.
* The reason for your return.
* Photographs of the product, if requested.
If your return is approved, we will provide the return address and instructions explaining how and where to send your package. Returns sent without prior authorization will not be accepted.
Approved returns must be shipped within seven days after receiving the return instructions.
RETURN SHIPPING COSTS
Customers are responsible for purchasing and paying for return shipping when returning a product because of dissatisfaction, a change of mind, or any reason unrelated to damage, defects, or an incorrect item.
We strongly recommend using a trackable shipping service and retaining your shipping receipt. Orlavia is not responsible for returned packages that are lost or damaged while in transit.
Return shipping costs are non-refundable.
If your order arrived damaged, defective, incomplete, or incorrect, Orlavia will cover the applicable return or replacement shipping costs.
DAMAGED, INCORRECT, OR DEFECTIVE ITEMS
Please inspect your order upon delivery. Contact us within seven days if your order arrives damaged, defective, incomplete, or incorrect.
Include your order number and clear photographs of the product and packaging. After reviewing the issue, we will arrange an appropriate replacement or refund at no additional cost to you.
NON-RETURNABLE ITEMS
We cannot accept:
* Empty bottles or bottles containing less than 50% of the original product.
* More than one opened bottle from a bundle.
* Products returned outside the 30-day return window.
* Returns showing excessive use, alteration, or intentional damage.
* Repeated satisfaction-guarantee claims from the same customer, household, or shipping address.
* Gift cards.
These limitations do not apply when an item arrives damaged, defective, or incorrect.
EXCHANGES
We do not offer direct exchanges. If your return is approved, you may return the eligible product and place a separate order for the item you prefer.
REFUNDS
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within seven business days.
Your bank or credit-card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at Orlaviawellness@gmail.com.
CONTACT US
For questions regarding returns or refunds, contact:
Orlaviawellness@gmail.com