Shipping policy

Shipping Information & FAQ

FREE U.S. SHIPPING

We offer FREE tracked and insured shipping on all U.S. orders.

ESTIMATED DELIVERY TIME

Estimated delivery time is 8–12 business days. Business days do not include weekends or holidays. Delivery estimates may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.

ORDER CONFIRMATION AND TRACKING

After placing your order, you will receive an order confirmation email. Once your order ships, we will send tracking information to the email address provided at checkout. Please remember to check your spam or junk folder.

MULTIPLE PACKAGES

If your order contains multiple items, they may occasionally be shipped separately and arrive at different times. You will receive the available tracking information for each package.

CANCELLATIONS AND CHANGES

Please contact us within 24 hours of placing your order if you need to request a cancellation or change. We will do our best to accommodate your request; however, changes or cancellations cannot be guaranteed once an order has entered processing or has shipped.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. We cannot guarantee address changes after an order has entered processing.

DELAYS OR MISSING PACKAGES

Tracking updates may occasionally take several business days to appear. If your package has exceeded the estimated delivery period or appears to be lost, please contact us so we can assist you and investigate with the carrier.

RETURNS AND REFUNDS

Shipping delays alone do not automatically qualify an order for a refund while the package is still in transit. Once an eligible order is delivered, return and refund requests are handled according to our Refund Policy.

CONTACT US

For questions about your order, please contact us at:

Orlaviawellness@gmail.com